At our company, we are committed to delivering reliable and high-quality kitchen appliance repair services. This policy outlines our service terms, returns, and support guidelines to ensure transparency and customer satisfaction.
1. Service Policy
We provide repair and maintenance services for gas stoves, hobs, cooking ranges, and kitchen chimneys. Our technicians inspect the appliance, identify the issue, and explain the repair process along with the cost before starting any work. Service will only proceed after your approval.
2. No Return Policy
As we offer repair and maintenance services, returns are not applicable once the service has been completed. However, we ensure proper testing and verification before completing the job.
3. Service Warranty
We provide a limited warranty on repairs, covering only the serviced parts or work performed. This warranty does not cover damages caused by misuse, external factors, or unrelated faults.
4. Spare Parts Policy
If spare parts are replaced during the repair, we use genuine or high-quality compatible parts. Once installed, spare parts are non-returnable and non-refundable.
5. Revisit Policy
If the same issue occurs within the warranty period, we offer a free revisit and inspection. Additional charges may apply if a different issue is identified.
6. Cancellation Policy
Service requests can be canceled or rescheduled before the technician is dispatched. A visit charge may apply if cancellation occurs after dispatch.
7. Refund Policy
Refunds are generally not applicable once the service is completed. However, in cases of unresolved issues or service failure, partial refunds may be considered after review.
8. Customer Support
Customer satisfaction is our priority. For any service-related concerns or support, please contact us:
Phone: 18002026237
Email: twm.janvienterprises@gmail.com
